New Eledone feature: our AI now processes purchase orders sent in the body of emails

In many B2B environments, order taking and the handling of price requests still go through poorly structured channels. Every day, distributors and suppliers receive dozens or even hundreds of customer orders and quote requests… not through dedicated portals or standardized files, but directly in the body of emails, as free text.

This on-the-ground reality is a real challenge for sales administration teams and inside sales reps. It leads to long processing times, heavy reliance on manual proofreading, and above all a higher risk of data entry errors in the ERP.

A major step forward: Eledone’s AI understands text-based orders in emails

Until now, Eledone automatically processed purchase orders sent as PDF attachments. Today, we are taking a decisive step: our artificial intelligence can now also analyze and process order messages and price requests written directly in emails.

How does it work?

Our new feature combines advanced natural language processing (NLP) and semantic validation approaches:

1. Automatic detection
   The model identifies whether an email contains an order or a price request, even when it is written freely and without structure.

2. Extraction and structuring
   Key elements are extracted: product references, quantities, descriptions, lead times, email addresses, etc. This data is then structured into a usable format.

3. Verification and enrichment via the ERP
   Thanks to our semantic validation engine, the extracted information is compared against and enriched with the internal data (customers, products, prices) stored in the ERP.

4. Automatic entry
   Once validated, orders are created automatically in the ERP with no human intervention.

What are the benefits for B2B companies?

Automating the reading of email bodies brings a step change in how sales flows are processed:

• Automatic identification of customer accounts and ordered products

• No more manual entry: your teams no longer spend their days retyping order lines

• Drastic reduction in errors: information is cross-checked against the reference data in the ERP

• Time savings and teams refocused on customer relationships

A solution designed for the reality of field teams

At Eledone, we develop technologies that adapt to the real-world practices of industrial, commercial, and logistics companies. This new feature is the result of our direct observation in the field: in many cases, orders are not sent as attachments but simply typed by a customer into the body of an email.

Rather than imposing formats or portals on your customers, Eledone lets you automate what already exists.
That, too, is what real digital transformation looks like.

Want to see Eledone in action?

We would be happy to show you concretely how our solution can fit into your environment.
Book a demo here