Product — Emails
Eledone is an AI agent that connects to the inboxes of your sales and sales administration teams. It reads every incoming email, identifies the request (order, quote, question about a price, stock or lead time, claim, account creation…), replies using your ERP data or drafts the reply, and passes on to the right person whatever needs it.
How it works
Eledone plugs into your Outlook inboxes, individual or shared, or into your ticketing tool (Freshdesk…).
Every email and its attachments are read and categorized: order, price request, customer question, claim, account creation…
Eledone finds the customer and order concerned and checks your ERP: stock, lead times, prices, deliveries, backorders.
Eledone replies directly to simple cases, drafts a reply for your team to approve, or passes a complete file to the right person. Follow-ups go out at the right time.
What Eledone handles
Availability, delivery lead time, prices, order tracking, product information: Eledone checks your ERP and the history of exchanges with the customer, then replies, automatically or after your team approves.
Incomplete delivery, delay, wrong price or quantity, non-compliant product: Eledone finds the order, checks the facts in the ERP (quantities delivered, backorders, invoiced prices), applies your guidelines and replies, or passes a complete file to the right person for sensitive cases.
Purchase orders and price requests spotted in your inboxes go straight to automatic entry in the ERP.
What changes
Every message in a shared inbox is read, sorted and tracked until it is answered.
Questions about prices, stock and lead times get an immediate answer, even outside office hours.
Replies are based on facts checked in the ERP; your teams only step in when a case really needs them.
Yes. Eledone connects to individual or shared Outlook inboxes, and to ticketing tools such as Freshdesk.
Prices, stock availability, delivery lead times, order tracking, product information and account creation requests.
Incomplete deliveries, delays, wrong prices or quantities and non-compliant products, as long as the information is in your ERP or your exchanges.
You decide, by type of request and by customer: automatic replies for simple cases, or a suggested reply approved by a member of your team. Sensitive cases are always passed on to the team.
In the European Union, in an independent environment, in compliance with GDPR.
Eledone has native connectors for Sage 100, Sage X3, Microsoft Dynamics 365 and Odoo. It is also compatible with Cegid, Divalto, NetSuite, Sylob, Proginov, SAP, Infor M3, Exact Online and Oracle, through a custom integration.
Next step
Adopt Eledone, the AI agent that unlocks the full potential of your sales teams