At Eledone, we start from a clear observation: sales administration (ADV) teams are under constant pressure today. Their energy is consumed by administrative work, at the expense of their core mission: delivering efficient, responsive, high-quality customer service. At Eledone, we believe it is time to give sales administration teams back the tools to fully play their role, where they truly make a difference.
A reality that is too often underestimated
In many companies, sales administration teams still spend hours manually entering purchase orders into their ERP. Yet these orders arrive in waves, at any time of day, in a variety of formats: by email, as PDFs, or sometimes even in the body of the message. Each team member develops their own way of handling them, which leads to disorganization, inconsistency, and often stress.
The result: essential tasks such as customer follow-up, proactive outreach, exception handling, and communication with logistics or production take a back seat. And yet these are precisely the tasks that create value, strengthen customer satisfaction, and contribute to the company’s sales performance.
Optimizing the role for greater impact
Our ambition at Eledone is simple: free sales administration teams from repetitive, low-value tasks by intelligently automating customer order entry.
We have developed an artificial intelligence solution that automatically extracts the information contained in purchase orders received by email and enters it into the company’s ERP.
No custom development or advanced technical training required.
Our tool was designed to be up and running quickly and easy to adopt for sales administration teams. The logic stays the same: orders arrive by email as usual, but Eledone now takes care of entering them into the ERP. All the team has to do is review, adjust if needed, and approve.
Concrete, measurable, immediate benefits
Automating order entry profoundly changes the day-to-day work of sales administration teams:
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3 hours saved per day per sales administration team member, from the very first weeks of use.
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30% fewer customer disputes, thanks to more reliable and consistent automated entry that reduces errors.
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Immediate improvement in customer experience, thanks to sales administration staff who are more available, more responsive, and better aligned with sales reps and other departments.
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Redeploying sales administration talent to high-value work: customer relationships, follow-ups, upselling…
By removing the burden of manual entry, sales administration teams can regain a strategic role in the value chain. They become proactive drivers of customer satisfaction and sales efficiency, rather than order processors overwhelmed by volume.
A pragmatic approach, built for the field
Our solution was designed by and for operations teams. It integrates easily into your existing environment without disrupting users’ habits. It requires no ERP change, no complex development, and no lengthy implementation timeline.
We firmly believe that useful technology is technology that adapts to the field, not the other way around.
Would you like to learn more or try the solution?
We offer a personalized demo, with no commitment, to show you how Eledone can transform the day-to-day work of your sales administration teams.
Want to learn more? Feel free to book a demo!